1. Introduction

DoctorNow.pt, operated by Vanguardskills LDA (NIPC 516514970), headquartered in Portugal, is committed to protecting the privacy and personal data of its users. This Privacy Policy describes how we collect, use, store, and protect users’ personal information in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data Collected

We collect the following personal data:

• Identification Information: name, date of birth, gender, social security or tax identification number.

• Contact Information: email address, phone number, address.

• Health Information: clinical data provided by the user through medical questionnaires.

• Usage Data: information about the use of our website, including cookies and IP addresses.
  
  

3. Purposes of Data Processing

The personal data collected is used for the following purposes:

• Provision of asynchronous medical services.

• Issuance of electronic prescriptions, when clinically appropriate.

• Communicating with the user about the status of the consultation or prescription.

• Compliance with legal and regulatory obligations.

• Improving our services and user experience.
  
  

4. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

• Consent: when the user voluntarily provides data.

• Contract Execution: for the provision of the requested services.

• Legal Obligation: compliance with applicable legal obligations.

• Legitimate Interest: improvement of our services and system security.
  
  

5. Sharing of Personal Data

Users’ personal data may be shared with:

• Health Professionals: licensed doctors who analyze consultations.

• Regulatory Entities: where required by law.

• Service Providers: third parties who provide services on our behalf, subject to confidentiality and security obligations.
  
  

6. International Data Transfers

Personal data may be transferred outside the European Economic Area (EEA) only when appropriate safeguards are in place in accordance with the GDPR.

7. Data Security

We have implemented appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration and destruction.

8. Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

9. Rights of Data Subjects

Users have the following rights:

• Access: right to access your personal data.

• Rectification: the right to correct incorrect or incomplete data.

• Erasure: right to request the erasure of your personal data.

• Restriction: right to restrict the processing of your personal data.

• Portability: the right to receive your personal data in a structured format.

• Objection: the right to object to the processing of your personal data.
  
  

To exercise these rights, please contact us at info@doctornow.pt.

10. Cookies

We use cookies to improve the user experience on our website. For more information, please see our Cookie Policy.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with the updated revision date.

12. Contact

For questions related to this Privacy Policy or the processing of your personal data, please contact us via email: info@doctornow.pt.